(1) What information do we collect?
We may collect, store and use the following kinds of personal data:
(a) information about your computer and about your visits to and use of this website, such as your IP address, geographical location, browser type, referral source, length of visit and number of page views;
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.
(c) information that you provide to us for the purpose of registering with us (including, email address, home address, contact number, banking details).
(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including, email address, home address).
(e) any other information that you choose to send to us.
(2) Using your personal data
We may use your personal information to:
(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) send to you goods purchased via the website, and supply to you services purchased via the website;
(e) send statements and invoices to you, and collect payments from you;
(f) send you general (non-marketing) commercial communications;
(g) send you email notifications which you have specifically requested;
(h) deal with enquiries and complaints made by or about you relating to the website;
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
(3) Other disclosures
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(4) Security of your personal data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure servers. All electronic transactions you make to or receive from us will be encrypted.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and user details confidential. We will not ask you for your password.
(5) Policy amendments
(6) Your rights
You may instruct us to provide you with any personal information we hold about you free of charge.
Visitor Analytics is a simple website analytics service which measures the traffic and visitors' general details of the customers' websites. Collecting these statistics, a website can make their visitors' experience better (e.g. which pages they visit and when, where they are approximately located, where does a user land first or if they are coming from a specific referral).
Basically, as a website owner using Visitor Analytics, we are using cookies to collect data about visitors' device type and screen size, approximate location, browser, OS, IPs, page visits, bounce rate, conversions and popular content on the website. All this data is pseudonymized and Visitor Analytics will never use the collected data to identify individual users or to match it with additional information on an individual user. Each visitor has control over the cookies placement.
How to control cookies
You can control and/or delete cookies as you wish by checking your browser settings on each device - for details, see aboutcookies.org.
If you are unhappy with your goods we will issue a replacement or refund assuming they are returned within 14 days of receiving your order, unworn, unwashed, complete with all original tags, and in re-sellable condition.
Refunds are available for online orders only, all in-store purchases are only eligible for an exchange or credit note for the value of the item.
Fashion UK LTD T/A, Moustache do not cover the cost of returned items and also cannot refund the carriage charge of the original order (unless the product/s are deemed faulty)
UNDERWEAR POLICY - DUE TO HYGIENE REASON WE ARE NOT ABLE TO ACCEPT RETURNS ON ANY UNDERWEAR PURCHASED
ALL ORDERS ARE DOUBLE CHECKED TO ENSURE THAT THEY LEAVE IN PRESTINE CONDITION, THEREFORE NO RETURNS WILL BE ACCEPTED FOR STOCK BEING MARKED/SOILED
When returning goods they must be well packaged to avoid any damage in the post. If returning footwear it must be in its original box and undamaged. Footwear returned without the original box will not be accepted unless faulty.
Note that Fashion UK LTD T/A, Moustache does not take responsibility for goods lost in the post, so insure goods accordingly.
The returns address is:
Moustache (Returns Dept)
5 Cradock Street,
Download Returns Form here
RETURNS CAN ONLY BE PROCESSED BY POSTING GOODS BACK NOT RETURNED TO STORE.
Any problems please contact us via email on or telephone 01792 418083
This does not affect your statutory rights.
Fashion UK Limited T/A Moustache 5 Cradock Street Swansea SA1 3EN
Tel: 01792 418083 Fax: 01792 418083
VAT No. 357 7416 27
Reg. No 4595359